"Hadn’t had food this bad in so long that I had kind of forgot food could be this underwhelming. Tempura prawns were just raw prawns, not tempura. Rice was starchy and gluggy. Egg on my tonkatsu was just blatantly gross; couldn’t tell if it was poached, fried, raw or something else… was just some sort of eggy consistency. Also was not mentioned on the menu. I’m aware tonkatsu is supposed to come with an egg, but in other places on the menu eggs are listed so I assumed it mustn’t come with it. Was pretty annoying it did come with eggs, which I don’t like (especially when they’re done so badly). Obviously, this is even more of a problem if you’re allergic. Upon reviewing the restaurant on Google, they were at least fast to respond! Got a quick message saying that they had nothing to apologise for as their chefs know what they’re doing and they instructed me to google how to cook japanese food. I’ve tried plenty of japanese restaurants around London and learnt how to cook it myself to some degree so I’d like to think I have a somewhat valid judgement. But yeah, there was just zero consideration from from the restaurant that they might be at some fault or that there may have been an issue with my order. Really poor customer service. Feels like that Kitchen Nightmares show where they critique bad restaurants and the owners just don’t want to hear any of it lol."
