"We booked a table for my birthday dinner and we received the worst service ever. Supposedly, they had more variety of meat in the evening that’s why we wanted to go for dinner rather than lunch, but we ended up only getting the same type of meat (mostly beef) and didn’t even get to try more than half of what was on the list! The servers didn’t bother checking on us apart from George who kindly asked if we had any requests as he was the only person who was aware that we weren’t getting enough food. We wanted to order more sides due to not having enough meat, but again, no one would even bother to come to our table. Whenever we raised our hands to get their attention, they would avoid eye contact and pretend they didn’t see us. We tried to express our concerns to the lady who initially served us but she didn’t offer anything to compensate her face showed that she was annoyed and aggressively asked us what we actually wanted. We ended up not having any more appetite and just requested for the bill so we could leave. “EAT FREE ON YOUR BIRTHDAY” I showed them my birthday voucher on arrival and we were a group of 5, but they still charged me on the bill. I had to complain for that as well! If we were bad people, we would’ve just run off and left without paying the bill. Overall, we didn’t enjoy our experience at Casa Brasil Bristol at all. At first, I was very excited to get my family to try it but it ended up to be a very disappoiting evening."
