"We arrived in the restaurant and were seated at our table. The room was extremely cold, so much so none of our party of 7 could take their coats off. The waitress informed us the heating was broken and had been so for the last week. The waitress took our drinks order and left to sort it. She returned within a few minutes to inform us they only had enough wine for one small glass of wine for our party. Not the best start to our Christmas celebrations. The manager came over to inform is that there was nothing he could do about the heating as the company were waiting for a part and he wasn 't allowed to pre-warn customers or buy portable heaters. I was so annoyed that we were not told of this situation prior to our visit. We had to keep our coats on throughout the meal and had to eat our food extremely quickly before the food went cold. The evening was not enjoyable and spoilt our friends get-together, which was a shame as some of our party had travelled from Wales for it. We we not offered even a free hot drink and think they really need to sort out their 'Customer Service ' skills, after all, without customers they have no business to run. I would REALLY AVOID a visit to this restaurant any time soon."
