"I have been a loyal customer of this restaurant for some time now. Despite occasional mix-ups with my orders, such as receiving dairy cheese on my vegan pizza, I have always accepted their apologies and received a replacement pizza. However, my experience today was not pleasant. I mistakenly ordered the wrong item and when I called the restaurant for help, a staff member was rude to me on the phone. They told me it was not their problem and hung up. While I acknowledge my mistake, I did not appreciate the lack of courtesy I received. I have been understanding when they made errors in the past, so I expected the same treatment in return. Unfortunately, I will not be ordering from this restaurant again."
