Nutella
Scoopz Ice Cream

Scoopz Ice Cream

25-27 West Nicolson Street, EH8 9DB, Edinburgh, City of, United Kingdom

Food • Store • Seafood • European


"I have been a customer of scoopz for over 10 years. Tonight has got to be the worse service ever. I am honestly so angry and so upset because I enjoyed coming to scoopz. After tonight I will no longer be making my services available. The new staff member has no idea on how to handle customer service. There were two ladies in work tonight and one was a blonde girl the other with long ginger hair. The girl with ginger hair was really not bothered in the slightest she took 15 minutes to make one milkshake (no exaggeration). Despite the long queue outside she carried on taking her time. In the space of 30 minutes of me waiting in the queue she lost out on 15 odd customers who decided to walk away due to how slowly the line was going. I waited in the queue for 30 minutes and when it hit 10.30pm the ladies promised they will still serve the customers who had been waiting. When we finally got into the shop the ginger girl said that she was no longer making milkshakes and they had to go home. She did not care that because of how slowly she was working people were waiting so long and despite being so patient only to be told after 30 minutes of waiting that she will not serve us. I am so outraged and never experienced something such bad service in my life. I get the ginger girl was new and this is why we remained patient. However, 10 years in the customer service industry I do not think she should be carried on being employed. She has lost so much business today and lost so many customers in one day only to think how much she is tarnishing your reputation. I came for a milkshake, waited 30 minutes to be told they are closing when they knew we had been waiting. I will no longer be going to scoopz and urge the rest of you to save your time too as it is not worth it. So upsetting."

The Cavaliere Ristorante Wine Bar

The Cavaliere Ristorante Wine Bar

124 High Street Dalkeith, Midlothian EH22 1AU, United Kingdom

Cafés • Kebab • Mexican • Asiatic


"1st time here as was given a voucher by family who use this place regularly. Lovely place and very snug but comfortable inside if a little loud. It was my wife and I and our 3yr and 6 Yr old granddaughters. Starters came out and they were lovely. Very tasty and fresh. (I had prawn cocktail, wife had haggis and whisky sauce and the girls had garlic bread all lovely! . Then it was like we were forgotten about and when the mains finally came out I was a bit disappointed. The girls both had a simple 7 pizza both were burnt .... one worse than the other. I had the chicken breast with haggis and whisky sauce before I even touched the haggis all I could taste on the potatoes and veg was pepper whether a pepper sauce was used accidentally or that's how it normally tastes, I dont know. (They tried to tell me it was the haggis that was peppery and it was normal but I hadn't touched the haggis yet tried my wife's starter and that was lovely . Her steak was spot on (hard to mess up but she enjoyed that. Myself and the girls didn't eat much and to their credit they removed the items from the bill which was appreciated. The main insult was when the waiter just handed my card and receipt back without even looking at me or acknowledging my thank you and simply marched away. Like I said was a nice wee place and we were looking forward to trying it out we hadn't eaten since breakfast but won't be back. Appreciate the food removed from the bill but the waiters attitude (although not horrible outrightly was not acceptable."