Cafés • Pizza • Coffee • Italian
"We booked the kitty cafe in advance for my mums birthday treat. On arrival we paid a fee of £14 and had no explanation on what this was for we googled whilst we were there and found out it was for the cat welfare which is fine however to have no explanation as to why was actually quite rude. We were made aware we had an hours slot and we’re show to our table. After 5 minutes our order was taken and we were told we could roam around. If it wasn’t bad enough that a child around ages 7 threw a ball at a cat and it then bit my mum! (We don’t expect you to take responsibility for someone else’s child and appreciate the cat would have been scared) however we paid for the welfare but nobody was ensuring this was delivered. We then received our drinks after 40 minutes meaning we only had 20 minutes and no food had arrived. It wasn’t busy and after a further 15 minutes we went to ask how long the food would be as our slot was up in 5 mins. We were told by the manager that she would go and check and she came over to tell us part of our order was ready the other would be a few minutes. We explained that we had a 10 month old baby with us and we had booked you specifically knowing we had an hours slot because any longer and he’d become agitated so if the order was not out in 5 minutes we’d need a refund. She reassured us it would be. 15 minutes again passed and we watched numerous people ask for refunds the service really was not great and no one was told a wait on food. We decided after an hour and 20 minutes to ask for a refund we were told 20 minutes earlier that part of our order was ready so I’m not sure if there were planning on serving one of the hot meals cold or just at poor quality. We were really disappointed with our visit and did get a refund on the food however I really don’t feel that’s good enough. There was no apology, no information on a food or drink wait, the cats welfare clearly was not being put first and overall not only are we disappointed but actually sad with our visit."
