"I booked a table for the 25th of December a few days prior. However, when we arrived at the restaurant it was closed! I was very disappointed that our plans were ruined and time wasted, and that I did not receive any information about the cancellation or changes of the restaurant's opening hours. So I emailed them to say the above, forwarding the confirmation of the booking. Someone from the restaurant (didn't introduce themselves) replied later and attached an image of a fake email that they allegedly sent the same day of the booking saying the restaurant would be closed. But you could even see that the email had not been sent it was presented as Gmail, but google doesn't display messages that way on any device (i.e. the date and email address had been crudely tacked on with a different font and format, etc, using Paint or something). The forgery was attached to a condescending and almost illiterate message attempting to gaslight me and cover up the situation. There was no need to try this on such a low stakes complaint, it was shocking and bizarre! I wouldn't mind if they'd said that they'd simply forgotten, but this was an insult. They have also offered a 50% discount but only if we came the next day which is again, seems a bit of a joke did they consider whether the customer can make it? Or just tried to add something that I won't be able to use anyway? I attached the fake email and others to the review for transparency. The restaurant didn't bother to reply to the last one anyway. This approach should be investigated by the management, unless it was they who sent the first reply! In any case, this is poor business practice and quite astonishing to see it happen in the UK. We will never go to this restaurant, even if they pay us to come."
