Pubs • Steak • Pizza • British
"We visited the Princess Victoria today for the first time as recommended by friends. We live locally but had never been. When we walked in we thought it seemed lovely and not as ‘old man pubby’ as we had thought from the outside. We sat down and it took about half an hour before anybody came to us and we needed to ask them to take our order. We ordered 2 beef and 2 pork roasts and some meals for the kids. The kids meal said it was £5 on the menu we were given but on the bill it was £8. We then questioned it and they brought another menu with the £8 amount written on it. We must’ve been given an old menu but they denied it and refused to change the price. I’ve just looked on the menu on the website and it says £5! We were also charged for extra Yorkshire puddings and gravy even though we didn’t order them. Turns out they don’t come with the pork but we weren’t told that and never ordered them (we just said we wanted 2x beef and 2x pork! . The roast came out and while they looked great, there was a really burnt taste throughout, possibly from the gravy because it was on every mouthful. We found the overall service to be terrible. Only 2 drinks that were ordered arrived and they only drank those two because nobody came to ask if we wanted more. We questioned the Yorkshire pudding charge and the fact that the child’s meal was priced differently and they reluctantly removed the Yorkshire puddings but the manager fought it and wasn’t polite. She also insulted my husband for having nail polish on (a left over from Halloween… but rude of her none the less Overall a very disappointing experience.The only polite member of staff was a girl who had just started there as she said it was her first day. We don’t go out a lot so feeling like this was a total wasted special treat. Definitely wouldn’t recommend."
