"I placed an order over Uber eats for collection. On the Uber eats they did not have an option to purchase vanilla soft ice cream, so I selected gelato. As this was for my daughter and she is extremely fussy I thought I’d call and ask them instead of the gelato can I have the soft ice cream and explained I was unable to selected that option. I had an extremely rude woman on the phone, that told me to order from else where becsuse there’s nothing she could do, bare in mind the gelato is more in value then the soft ice cream. I asked if I could have her name and she put the phone down on me. I called again, she then told me that she won’t do anything to help me and either take the gelato or cancel my order. I’ve been using kaspas for a long time, but how that staff member behaved has left me feeling like they do not value there customers. One person can really ruin a whole brand!!!! I’m disgusted!!!! Kaspas please listen to your calls!!! I didn’t even end up ordering and did take my order to another dessert bar."
