"we arrived two hours after opening in the restaurant and we assumed that it was closed because all entrances were closed or locked. we were then greeted after we tried to open the door and said they were open. we have long waited to get our drinks, as no personal was visible in the restaurant. When the food arrived, it was cold. we kindly made the personal aware that our eating was cold after we tried to get their attention when they stood chatting. our food was brought back to the kitchen. waiting after 35 minutes, the staff explained that they forget about eating in the kitchen and that is now cold again. with only one apologies we will not return to this restaurant."