"Food: Burgers are great. Soft brioche bun and the patty was juicy and succulent (cooked medium rare unless specified). Skin on fries were crispy. Milkshakes were equally as great and very moreish. The chilli beef was ok, wasn’t quite to my liking Atmosphere: Fine. Service: Having visited a few times, I agree with other reviewers the service can be up/down. They are very specific about seating so even if it’s past the busy lunch period and the diner is not busy, you can only sit on certain tables. I placed my bag on the seat next to me (there were only 2 couples at the time, it was past lunch hour and 80% of diner was empty) and I was told that I could not place my bag there as table was for other customers in quite a blunt and rude manner by the mature lady in brown hair. I told her that I would happily move it if other customers were coming. She didn’t seem at all happy. The same lady also spoke to another customer in a rather blunt and rude manner regarding the offer that was displayed on the blackboard outside. Suggestions for improvement: No issues with the food. More training for staff in delivering great customer service and being open about the lunch offer. The food is great but it’s a real shame this particular waitress lets down the service and the reason I won’t be rushing back, particularly as there are many burger places around."
