"When we inquired about our mains, a waiter finally cleared our plates and brought the food shortly after. However, my partner's chicken was cold and when we raised the issue, the same plate was brought back minutes later without an apology. It appeared they had simply microwaved the same plate, resulting in tough and rubbery chicken.
After finishing our meal, we had to request the bill and have the erroneous charges for the prawn crackers removed. The staff seemed to sense our frustration and randomly added a 25% discount to the bill, but we would have appreciated a more genuine response such as an apology or explanation.
Overall, it was a disappointing experience despite some tasty dishes. It is unacceptable to microwave a customer's cold food without acknowledgment or apology. I attempted to provide feedback to the restaurant as per their website's suggestion, but have not received any response."
