"After being a loyal customer of Tapas Tapas for years, I had a disappointing experience tonight. We requested a table upstairs, but none were available. We then observed four people who had not made a reservation being seated upstairs, followed by two more individuals who had a short wait and also had not booked a table. We were informed that a large party had finished dining at our requested table, but we never saw anyone leave during our time there.
We placed our order, but the olives we had requested as a starter never arrived (instead we received tomato toast, which we had to send back). Our main meals arrived, but the olives still had not been served. When the olives finally arrived, my food had to be sent back as it would have been cold by then. This all added up to a very disappointing dining experience.
The restaurant offered to remove the cost of the olives from our bill, but we decided to still pay for them as we believe in paying for what we order. Overall, we left feeling disappointed and let down by the service at Tapas Tapas."
