"Booked a Christmas party here for 28 people. The venue is perfect, the outdoor area and the secret garden extends the bar and it’s a lovely space. The meal was good quality with friendly fast service. The low review is because the drinks were very expensive, we put a tab behind the bar and it was gone in 30 minutes. But the real issue is that they had so many people in on the night (different groups) the bar was shoulder to shoulder packed. To compound the problem they closed the outdoor space early. I watched a member of staff fall face first with a bucket of ice and lime, he stood up swearing and shouting about the lack of fire escapes (because so many people were packed in shoulder to shoulder). Even the staff recognised that it was dangerously over packed. It made the evening completely impossible. To compound this we paid for a suite in the partner hotel to stay in, got down for breakfast at 10am and was told breakfast finished at 9.30am. We couldn’t get so much as a coffee after having nearly 30 people in and paying for a suite. Not great! It’s a shame as the venue is perfect, they just got greedy with the bookings. It needed about half the number that they had booked in."
