"We had been enjoying delicious meals at Portofino New Brighton for several months, but unfortunately, our recent experience has left us hesitant to return. While the food quality is typically excellent and the staff are usually attentive and helpful, we encountered some issues with a young Italian waiter who struggled with English. This language barrier led to confusion with our orders, as he often had to consult with his manager. On our most recent visit, it was the manager who took our orders, but there were discrepancies with the dishes we received. My partner's Sea Bass came with a sauce not listed on the menu, and she suspected it may not have been Sea Bass at all. The manager insisted it was, but mentioned that they sometimes change sauces without prior notice, which seemed unusual to us. Additionally, I received Ravioli instead of the Canneloni dish I had ordered, but opted not to complain after the confusion with my partner's meal. Unfortunately, the manager failed to follow up on our concerns and we left feeling disappointed. Due to this strange behavior, we have decided not to return to the restaurant and caution others to ensure their orders are accurate before accepting them. It is disappointing that Portofino New Brighton does not address customer feedback, as it suggests a lack of concern for their patrons. It is important for them to prioritize customer satisfaction and communication to avoid similar incidents in the future."
