"My wife and I make it a point to have a meal out at least once a month. Our previous experiences at this restaurant have been very good. We started with appetizers as usual, but when I ordered a medium rare filet steak, it came out well-done. I was disappointed to hear the staff try to convince me that it was cooked to the correct temperature. I shouldn't have to explain the difference between medium rare and well-done. Eventually, they replaced my steak with a medium rare one, but only after my wife had finished her meal."
