Pizza Burger Pizza Burger

A fusion of juicy beef patty topped with melted mozzarella, pepperoni, and marinara sauce, served on a toasted bun.

Smokehouse

Smokehouse

18 Wood Street, WF1 2ED, Wakefield, United Kingdom

Pizza • Steak • Burgers • American


"Came with big family party for my birthday. Extremely disappointed, starters were ok but all came at different times, had to ask a waitress where one was as everyone else had finished theirs and she just looked absolutely clueless as to why we were talking to her. New waiter didn’t even know what dishes he was bringing out and looked at us to answer for him, fair enough he’s new but come on, train your staff the basics. Didn’t get free bottle of wine even though we ordered tapas. One blonde girl walking around just playing with her hair and we didn’t understand the point in her being there, she didn’t do a thing all night, she just looked like she’d got lost. We didn’t get asked if we wanted a drink the whole night, had to keep asking where our mains were, an hour and 45 minutes later they arrived and my ‘jerk’ chicken burger was so bad, the bread sopping wet and falling to bits and the chicken was just plain chicken breast with none of the **** cut off it and slightly seasoned. the ‘manager’ said this was cause the chef had put ‘loads of sauce on it’ but there was no sauce at all, bone dry chicken, didn’t put any spicy sauce in like I asked and when I requested it they brought me a squeezey bottle to do it myself. Cajun chips came plain and when we told them they just sprinkled some Cajun seasoning just on the top, meat was all fatty and sparse on the bbq combo dish, boneless chicken wings were just chicken tenders!!?? The ribs had no meat on at all literally just bone, curry was cold and plain with no flavour to it at all. Everything bang average, staff unbelievably immature, very badly trained with no customer service skills or communication skills. The managers response when we told him all this was ‘I can only apologise’ so we had to request for money to be knocked off our bill, which they did- fair enough but we had to really push for this. Feels like they hire very young staff and don’t bother training them. Honestly a very, very poor experience and would never go back or recommend to anyone. Don’t ignore the bad reviews they’re all very accurate. The only member of staff I appreciated tonight was the girl with the dark hair who first took our order, she was the only one with any customer service skill or any sense."

Pizza Plus Horsham

Pizza Plus Horsham

80 Lambs Farm Road, Horsham, United Kingdom

Pizza • Burgers • Fast Food • Vegetarian


"I visited Pizza Plus Horsham for the first time last week, having received a leaflet through the door. Our order was made online and upon arrival at the premises, a gentleman in front of me was being served at the counter, so I waited my turn. Another man then arrived, who appeared to be a regular and he was duly served and departed. All very frendly chat between him and the server. Still I stood there, waiting to be acknowledged whilst the server began replacing the till receipt. As he had some difficulty doing so, another server spent time helping him. At no time during the 10-15 minutes I waited did anyone speak to me or acknowledge my presence. It was only when the server was actually dishing our pizzas up that he asked to check my order receipt. There must have been 5 chefs/packers/servers behind the counter, yet not one of them acknowledged my presence. Was it because I was a woman? I would like to think not, but maybe it 's a cultural thing. Whatever it was, they seriously need lessons in customer service. I, myself, have worked extensively on the frontline with the public and it 's not always easy, but just a hallo, sorry to keep you waiting or a please bear with us, I 'll be with you in a moment was all that was needed, rather than stoney stares and silence. The food was good, if a little bland, but I 'm afraid that we won 't be going back there again."