"We are regular visitors as we knew the owner from many years at Rinaldis. We often get emails offering 20% off which means we can come more regularly. Last night there was some confusion over the 20% and we were charged for 2 course meals which we hadn’t had. We had shared a garlic tomato bread and had 3 pizzas. We queried the bill but it was as though they didn’t want to give us it. As a result, the young girl tried to sort it and even though the bill was cheaper than the previous bill, £6.15 service charge had been added. We’ve been coming here since the restaurant opened and I’ve never been charged service charge as I always leave a tip. So in the end the 20% was a waste of time and was barely a saving. The stress of sorting it all out was such a hassle so won’t be going now. There was an older guy there who may have been the manager but he didn’t say anything about it. When we left, nobody said goodbye or thank you. Disappointing."
