"Unfortunately I think we must have gone on a very busy day. The whole experience just felt very unorganised. We only ordered drinks you only get a 1 hour slot in the café, but it took 40 minutes for a coffee, a bottle of Diet Coke, some tea a milkshake to arrive. Ordered a strawberry milkshake, got chocolate. Took another 5 minutes to get the new milkshake. Diet Coke was a glass bottle and they didn’t take the lid off. Had to ask staff twice for a bottle opener. At the end trying to pay, there were 4 members of staff around the tills. Only 1 staff member serving people. Others were just staring off into the distance or staring at the long queue of customers forming. There was an old lady trying to get into the café that clearly couldn’t open the door as it was too heavy for her, as well as a walker in front of her. Staff looked at her but didn’t think to help. So I had to open the door for her and prevent the cats around her from getting out. More disappointingly there was a customer who clearly had some mental disabilities, who was talking to her server. Server just stared and walked away. No polite conversation or anything. Really horrible to watch. I understand that of course when it’s busy these little things are time-consuming but they make or break a customers day, especially if they are physically or mentally unable to do things. Overall a very disappointing experience and we won’t be returning. (The cats however, were very cute and all looked very well looked after)"
