Plain Jane
Steakout

Steakout

16 Upper Tooting Rd, London, London, SW177EN, United Kingdom

Halal • Steak • Juice • Cheese


"really really bad experience with this place! I ordered a simple order of 4 items, it took 50 ,ins to arrival, fair enough,but then I had 1 item missing and another item which was completely wrong. so I call them up and explain and they...have no clue, so takes 10 ,ins to explain to 1st staff which he tries to tell me he is going to send me my correct order for free .... excuse me it's not free I already paid for it and didn't get it!!! then then I ask how long it will now take to get my new items ... he doesn't know has to speak to someone else about it... staff 2 comes on phone and again I have to explain myself again and then wait for him to pull up my order for him to check what I am saying is true..... so then I ask if as a gesture to a unhappy customer if they will refund me my 2 items I never got and now have to wait another 40 mins to get ..... while my other food is getting cold .... answer to my request for refund was ,, arh as you paid online we can't refund you, you already paid...... nothing we can do!!!!! kept trying to tell me that I am getting my money worth because hey we're sending out my food again.... the ones that was missing in first place... !! kept trying to offer me more other food for free... which I had to repeat my self over 10 times, I did not want other food, just the correct ones I ordered...! managed did not want to talk to to on phone,because he didn't want to give me any money back to correct their mistake and keep good customer service, which is something they REALLY do not have. DO NOT USE THIS PLACE!!! you run the risk of paying for food you get get to eat and wait almost 2 hrs....."

The Pie Shed

The Pie Shed

1 Green Lane, LS11 7EZ, Dewsbury, United Kingdom

Sushi • Pizza • Cafés • Kebab


"I received an email the day of my event sent at 4.20pm but not seen by me until 6pm informing me that our food would be delivered between 5 and half past rather than the arranged 6.30pm due to adverse weather conditions. The venue had NOTHING to do with our event. It is a private function room. The tables for the buffet were not set up ready to receive when the food was delivered at 5.15pm which is the time venue bar staff told us it was delivered. (The catering owner states it was actually 5.45pm) My staff member arrived at 6pm to set up the trestle tables and the food had already arrived. She then set up the tables and when I arrived we had to move all the food over to where it should be. In my opinion the catering shed should have called the venue and got the number for the organiser (me) and contacted me directly. Better yet they should have taken a contact number in the first place. We could then have arranged to receive and refrigerate at my Nursery up the road. It’s completely unacceptable even had the food been perfect to deliver 1.5 hours earlier than expected without proper communication. But sadly the food was far from perfect. I sent an email on 17th November stating ‘Paid with thanks. Can I just check a few things please. I know I just said NO NUTS but also please no orange or rosemary unlikely as they are anyway. I know there will be candied peel in mince pies and just that is ok.’ Owner replied on 23rd…6 days later (which is a recurring theme-2 days maximum for a business reply is acceptable in my humble opinion) ‘Received your payment with thanks. I have also made notes of your requests.’ Obviously she hadn’t made a note. Because I opened the ‘Deluxe Cheese Platter’ and was smacked in the face with orange smell which made me vomit. (It’s my allergy which triggers vomiting and migraine) Now who puts Orange halves in with cheese…especially SOFT cheese which will soak up the orange flavour?! Especially when you’ve been specifically asked not to use oranges due to an allergy. The whole cheese board was then off limits to me. The owner has replied to my complaints basically stating that nobody else has complained and implying it must be my staff with dodgy palates . Going so far as to reference an email I’d sent saying some of my staff are ‘fussy buggers’ which was actually in regards to the festive menu items that I missed off and replaced with bespoke alternatives I requested. Funnily enough it was the basic items that were unacceptable: Cheese Onion Rolls had barely any filling and were dry. Pizza was dry and hard. Spring rolls were soggy. The chicken sandwiches had no butter or spread as requested. The tuna and egg sandwiches however appeared to have some sort of spread on and were brought to me by staff who then said they couldn’t eat them. The owner maintains no spread was used which if true then I don’t know what the problem was. I couldn’t tell either way but I only ate 1 of each as I personally found them bland and flavour less. I was hoping to receive a partial refund of 50%, not use them again and say no more about it. We’re talking £450 worth of food! So half back for all these issues is not unreasonable given our first post covid staff gathering was ruined. I’m very disappointed that the owner is not taking any responsibility or taking on board the negative feedback on the food. She has refused any form of refund with the exception of £10 to compensate for missing banqueting roll! AVOID"