Plain Noodle
Baan Thai

Baan Thai

18 Fortess Road London, NW5 2HB, United Kingdom

Thai • Asian • Seafood • Vegetarian


"I used to be a loyal patron, but I was quite disappointed when I paid £9 for a rice dish that only had 2 prawns. It felt like I could have easily prepared it at home for much less. I mentioned my concerns when I ordered 3 dishes, specifically asking for a decent amount of prawns, and I was assured they would meet my request. Unfortunately, they didn 't follow through on their promise. My daughters and I used to frequent this place, but this experience has led us to reconsider our choice. Please consider improving the quality and quantity of your dishes.Please take this feedback into account for future improvements RESPONSE TO YOUR REPLY!!!!!!!!!!!!! I understand your concern, and I appreciate your apology for not meeting the expected standard in your prawn dishes. It 's reassuring to know that your prawn dishes should include 4 king prawns, and it may have been an unintentional mistake. However, I won 't email you to resolve this issue. I 've experienced this problem multiple times, with the most recent occurrence just a few days ago when my daughter and I ordered the same dish, and the prawns were once again insufficient. While one mistake can be forgiven, a total of 5 incorrect dishes within a week suggests a recurring issue. We value our hard-earned money just as much as you do, and we hope for better experiences in the future. This experience has left us with no choice but to say, NEVER AGAIN."

Siam Food Gallery

Siam Food Gallery

95-97 High Street Esher, Surrey KT10 9QE, London, United Kingdom

Tea • Thai • Coffee • Chicken


"Just visited this restaurant. Ordered a jungle curry which I've eaten in a number of restaurants before. It was described as being served with aubergine and ginger. It arrived at the table and the sauce had about 2cms of water floating on the top. Clear indicator that it had previously been frozen. It was full of green pepper and hardly any aubergine in sight. It was not described as being served with green pepper. The sirloin steak had an awful smell to it and was extremely tough. I explained that the meat smelt bad and that the dish was not as described in the menu. This was met with indifference and I was told that it was authentic and the other jungle curries id eaten weren't! I ended up sharing my husbands curry which for a panang was extremely spicy with a strong taste of cumin which was surprising. We ordered coconut rice which again did not taste as it should. Unfortunately most of my portion of rice along with my fork was whisked away after my complaint about the food. Which meant we paid a lot of money and I left the restaurant hungry. These things can happen however how you manage a situation like this is so important. They should of apologised immediately, not questioned me and made it clear we wouldn't be charged for the dish concerned. They should of also brought me another fork and some more rice, which had been dished onto my plate when I wasnt even at the table. We were completely ignored by this particular member of staff after the complaint. Our water glasses were not replenished and we were ignored when we left the restaurant. Very badly mishandled. However the young man who served us was extremely pleasant and had great customer service skills that the management should learn from . We were also charged a 10% service charge for the pleasure. We will not be returning!"