Plain Raisin Buttermilk Scones
The Tea Room Solihull

The Tea Room Solihull

Regency Hotel, Solihull, United Kingdom

Cakes • British • Sandwiches • Vegetarian


"Bought an afternoon tea for two for my mother in law for Christmas. The voucher is valid until November this year. As she has a heart condition and is very worried about visiting anywhere I contacted the restaurant to explain and see if, like all other places I know, they are extending their vouchers by the length of time they have been closed as I was concerned she was not going to be well enough in time and was unable to use her voucher when she was well. I was told the only vouchers that are being extended are those that expired during lockdown. I explained once again and asked if they could escalate it to the manager who simply said she can have a take away afternoon tea. I explained it was booked so she could experience the full afternoon tea in a lovely room and was told they are only extending vouchers that expire up to September (contradicting what they said before). I explained again why and they still simply do not care. The manager even replied let me know the date you want to come and I will book you in, clearly ignoring the fact that I wrote and said she had a heart condition and could not come. I only get a reply when I’ve chased them too, that’s locally and the Head Office. It’s the first time I’ve bought a Laura Ashley voucher and will be my last. I bought it believing there would be great service there. If dealing with them on this is anything to go by the service will be very lacking"