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Café Murano – Covent Garden Dining Counter

Café Murano – Covent Garden Dining Counter

36 Tavistock Street London, WC2E 7PB, United Kingdom

Fish • Greek • Italian • Desserts


"Disappointing experience after deciding to book here having read many great recent reviews. Maybe just caught them on a poor night. Arrived 8.45 for pre booked 8.45 table which wasn't quite ready. Front of House advised table not quite ready. Didn't offer any drink or menu to look at. Came back 10 mins later said if wouldn't be long, this time no drink offered but menus were provided. It felt a bit awkward waiting at entrance. Sat at table and ordered Oysters which were good, scallops and mini Moules which were good. A new waitress looked after us who although quite inexperienced was good fun and very pleasant. No issue at all with her service Ordered Monkfish and Lobster Thermidore and 2 sides. Monkfish was very average (i was asked if i was happy to have on the bone and it felt like they were low on stock, very little fish arrived and felt like they would have been better saying monk fish was off menu than trying to sell a portion that was inadequate) and the Lobster was rubbery and very chewy, the sides were forgotten and we had to ask for them. Complained to the manager and she offered a refund on the mains and sides which we accepted. Had to push to get the service charge removed which was pretty cheeky I would say. In summary the food quality of mains wasn't good, the welcome was poor but they did handle the complaint ok and were very forthcoming with amending bill to keep us happy which suggests to me they knew it was poor."

Cottier's Restaurant

Cottier's Restaurant

92-95 Hyndland street Glasgow, G11 5PX, United Kingdom

Pubs • Food • Steak • Scottish


"Booked a table in the attic for dinner. We were promptly surrounded by half cut punters shouting and swearing who had been diverted up from the bar downstairs. This is unacceptable and disrespectful to customers who have come specially for dinner. It should either be...a restaurant space or a pub, not both. It didn 't get much better... I 'm bring generous to say the servers were poor at their job. The were disinterested to the point of being arrogant. Very much gave the impression of being students who had no interest in doing their job. Put down soup and dessert without noticing we had no spoons!! The table next to us had to repeatedly go to the bar to ask for missing cutlery too. After having to go to the sering station to ask for condiments we were given an empty salt shaker! Food was literally dumped down and slid along the table, canteen style. The mussels starter was the only good part of the meal but spoiled a bit by the fact the clueless servers didn 't bring a dish for used shells, meaning I couldn 't really get into the sauce beneath (leaving aside the fact they didn 't bring a spoon! and there was no hot water brought to clean my fingers. Fish and chips was passable but overpriced at £14. Worth a tenner at best. The 'mountain burger ' was an absolute joke. It looked like a kids meal from Wetherspoons; similar to the picture below by another reviewer. The burger and chips were straight from the frozen catering catalogue. The night was summed up by the horrible sight of the boss publicly dressing down one of the servers in the middle of the restaurant. He was almost face to face with her, puffing his feathers out and finger pointing. At one point a customer who was walking past to the toilet tried to intervene because it was getting so uncomfortable. He was responded to with : it 's OK, I 'm the owner. I don 't care how poorly somebody is at doing their job, nobody has the right to take liberties like that. The irony is that he was obviously pulling her up for something to do with the tables of drinkers as he clearly hadn 't noticed the standard of restaurant food and service. On that note; it 's not a good look for an owner to be boozing in his own establishment and rise to his feet to play the boss card just to look like a big shot."