"Went to the bar for coffee and a glass wine, and had to ask if someone could clear and clean one of the outside tables for us, which were piled high with empty glasses etc. When the waiter eventually appeared with our drinks, he hurriedly cleared the table, but didn`t bother to clean it. When my partner went to drink her wine, she noticed a huge chunk out of the rim of the glass. The latter meant that I had to go back to the bar, and wait for a member of bar staff to finally appear, and pour a fresh glass of wine. When I returned to our table, and went to put sugar in my (by now cold coffee) I noticed a large chip out the sugar bowl! The standards in this hotel have seriously deteriorated in recent months, so much so, that despite having been regular customers when in Cockermouth, we now wouldn`t be in a hurry to return. There seems to be an arrogance about the Trout Hotel, when the owners/ management think they can provide appallingly low standards similar to that which one might expect in a downmarket hotel, and don`t even respond or apologise when customers have written justifiable critical reviews! Service: 1"
