"I booked a table at Divo’s at The Black Horse for myself, my partner and our 4 year old son for 6pm. We arrived and were told they were fully booked and had no space for us. The lady who we spoke to was extremely rude and simply said ‘Open Table isn’t up to date’ however, when you book a table via your website you are automatically direct to the Open Table website. If this ‘isn’t up to date’, I suggest you look into using a new booking system. We then had to leave as there was no space for us despite having booked a table 5 hours in advance. The customer service we received from the staff was horrendous and my son left in tears. Is this how you treat your new customers? Why are you using Open Table if it doesn’t work? I also had to enter my card details in order to book a table so please ensure these details are deleted ASAP. We didn’t even receive an apology; just a woman saying ‘nah, no space’ how rude and disgusting."
