"We ordered our food at 18:30 direct from their website. It was due to be delivered at 19:30. At 19:50 I called chasing my order as it still wasn’t even showing as being enroute. They asked to call me back, which they did 10 mins later. They advised the food would be another 15 mins. I politely pointed out that will have meant it was 45 mins late and will be delivered 1 hour and 45 mins after I ordered it. The gentlemen was quite aggressive in his verbal tone and attitude. He repeatedly spoke over me too. I decided it was best just to call the telephone call to an end. The service was pretty appalling which is a shame because the food itself was good. However I’m personally not willing to order from them again, to be left waiting for an hour and 45 mins for the food, with no proactive warning or apology, and then receive the level of aggression I received."
