Raspberry Crumble
Scoops Express

Scoops Express

340 Normanton Rd, DE23 6WE, Derby, United Kingdom

Steak • Seafood • European • American


"I have been going to scoops diner since it first opened but I can honestly say that the place has gone downhill. Where do I start? I arrived about 18:05hrs and my order was taken at 18:20hrs which is not too bad however my food arrived after 19:00hrs. I went up to the counter twice to enquire about my food as I had to leave for work at 19:30hrs. The waitress was not helpful at all and told me there is a delay as there are lots of orders (but all the other tables had no food on them either). When the food finally arrived my food was overcooked to a point it was chewy and inedible (I ordered a t bone steak medium well). I sent the food back (anyone who knows me will know that I’m not fussy when it comes to food so imagine how bad my food had to be for me to send it back) and was still charged full price for it. They did offer to replace my food with a sizzler however I was short on time and could not wait around for another hour for some more food to arrive. My brother had a chicken steak which comes with 2 sides. I ordered 2 however we was only given one. I ordered and was charged for an extra sauce for my steak and I did not get this either. We also got a chicken pasta (which didn’t have a single piece of chicken in it and tasted like something you’d get on an all inclusive holiday). I got icecream (scoops icecream is the best) on a cone as we were leaving but the cone was stale! Overall the food was appalling as was the staff. I have been to other Scoops branches and I can honestly say this is by far the worst. I do enjoy food and desserts at the other branches and used to enjoy this but I wouldn’t recommend the normanton branch to anyone. I never write reviews but I had such a terrible experience something had to be done about it..."