"Hats off to the management and staff of Cantinetta for truly earning this one-star review from me. It was a team effort that I felt deserved recognition. We had guests from out of town and it was up to us to pick a restaurant that showcased the best of Crosby (according to Google reviews). We were a party of 10 who had reserved a table for Saturday evening with plenty of time to prepare and even pre-order if needed. Upon arrival, we were seated and given the drink menu. Unfortunately, the staff took 40 minutes before taking our drink orders, despite reminders. They seemed to make excuses rather than fulfill their duties. We should have probably left at that point, but we stayed. The food that was eventually served was inedible, particularly the Bruschettas which were popular choices for starters. There were delays in serving the main dishes as well, with some younger guests jokingly starting to eat the table. Thankfully, the main meals were of decent quality once served, but the service lacked any apologies or acknowledgment of our dissatisfaction. When we spoke to the manager about our experience, he seemed indifferent. This lack of care or apologies for a subpar experience on their part is the reason for this one-star review. Everyone has an off night, but the indifference to customer satisfaction shown by Cantinetta was truly remarkable.Service: Dine inMeal type: DinnerPrice per person: £30-40Food: 2Service: 1Atmosphere: 2"
