"Carluccios was my first dining experience out following I was impressed by the measures put in place by the team and how well these were adhered to. I felt completely at ease throughout my meal, staff wore face masks, tables were socially distanced, staff...were visibly washing their hands/using hand sanitiser throughout and the cleanliness of the restaurant was unmatched. It was reassuring to see these protocols in place during these uncertain times. The staff really went above and beyond to deliver the authentic Carluccio’s experience despite the current challenges! My experience was amazing from beginning until end. I was greeted by management at the door and by the wonderful bar team, Gemma and Emma, who made me feel welcomed with their friendly greetings as I shown to my table. I was then greeted by my amazing waitress Sasina, who is an absolute credit to the team! She was so friendly and bubbly, very attentive to our needs and delivered an overall wonderful experience! Our drinks order was taken promptly, we were asked if we had any allergies (very impressive and offered bread and olives to start off with. Once our drinks arrived, our food order was taken quickly without any hassle. Sasina suggested the lasagna for my main with a side of the garlic and rosemary roast potatoes. Her suggestions were superb! Sasina was also very mindful of the fact my guest was a vegetarian, making sure to point out all the vegetarian options (and even went out of her way to get some vegetarian Parmesan cheese Our food came promptly and cannot be faulted. It tasted incredible (big thanks to the amazing chefs We had the garlic focaccia with cheese, tomato bruschetta and calamari to start which was delicious. The calamari is the best I have ever had! And for mains, we had the lasagna and the spinach and ricotta ravioli (which the lovely Sasina was able to change the usual sauce to a tomato one with a side of garlic and rosemary roast potatoes. Our meal was phenomenal and the service was even better! My mother and I will be returning to dine with the amazing team at Carluccios without a doubt! Overall, the restaurant had a lovely, welcoming ambiance. All of the staff were smiley and friendly and all made a point of saying goodbye to us as we left the restaurant. I look forward to coming back and trying more of the mouth-watering new menu! Thank you all for a terrific experience!"
