"Visited Jackson's today for lunch. As it was 2.00pm the lunchtime rush was over most tables with customers were having afternoon tea, coffee and a chat with friends. On entering the coffee shop there was at least 4 tables free in the main part and 2 in the conservatory (all needed to be cleared). On ordering and paying for our food we pointed out that the table we were going to sit at needed cleared. We took our seats and sat for over 12 minutes and all the empty tables still remained with dirty dishes on them. 2 ladies sat to the table to our right, they commented to me about their table not being cleared and I pointed out to them that we had been sitting at our cluttered table for gone 15 minutes. Shortly afterwards we were asked by a member of staff was the dishes on the table ours. I said we had now been sitting for over 15 minutes at this table while staff had walked past. I pointed out that ours was not the only dirty table and the young man apologised. A different young man came with our clean cutlery, I pointed out that the table needed cleaned, he then proceeded to place the clean cutlery on the uncleared, dirty table. I told him that he shouldn't do that and I sent the cutlery back. A different young man came and cleared the table and apologised. I said that he seemed to be the only one doing any work as we had noticed that he had been busy making the different coffees while 2 others seemed to go back and forth doing very little. When our food came it was cold and I had to go and ask for cutlery. l ate it as I felt I had done nothing but complain. I hadn't finished my coffee and I was asked if everything had been ok, I just said that I didn't wish to comment and the young man lifted my cup, he then realised I hadn't finished and asked have you finished and I said no. He placed the cup back down. This might all have been excused if it had been really busy, but it wasn't as I said when we took our seats there was empty, dirty tables everywhere. On a plus I must add that Michael was extremely polite and really shouldn't have had to apologise for his colleagues."
