"Food is always of a good quality at Xian, it’s been a firm family favourite for over 20 years however yesterday New Years Eve I was left extremely disappointed by the service and non existent communication from the team. I placed my order at 6:15pm, confirmation was sent with a delivery time of 8:15pm. My order arrived at 10:10pm. Therefore my New Year’s Eve dinner ruined. I tried numerous times to reach Xian, the phone was constantly engaged. It’s clear they had far too many orders to fullfill. However 4 hours without any communication is unacceptable. When the delivery was made the driver knocked, left the food on my doorstep without a word of apology."
