"My husband and I were given a Le Monde Luxury Afternoon Tea voucher as a gift so I booked a table for the afternoon of the day that suited us. The sandwiches, cakes, scones etc were nice enough but the service that we received was terrible. On arriving the waiter asked if he could get us a glass of Prosecco and when I said that it stated on the voucher that it was to be Champagne he said that he would go and check taking the voucher with him. He came back and we were given our two glasses of Champagne. Later we were served our cups of tea, coffee etc. At no point were we asked if everything was ok. The restaurant was not busy as there were only another two tables occupied. We have had afternoon tea many times before in various hotels and restaurants including The Dome next door and have always been asked if we would like more tea or coffee and it does state on Le Monde’s website that Afternoon Tea is served with plentiful tea or coffee. As we had only been served one cup at the start I asked the waiter when he came back to clear the table if we could have another coffee and tea. He came back with the coffee and a glass cup of tea (no saucer) with a teabag hanging over the side of the cup and milk not in a jug but in a small tumbler. Not what you expect to get with afternoon tea and certainly not a luxury afternoon tea!It was very disappointing considering the giver of the present wanted us to have a really nice time. Although we have enjoyed several visits to Le Monde in the past which we have enjoyed we will not be returning. I was there in December with a friend and again the service left a lot to be desired and we were also overcharged but we managed to get that rectified."
