"I would like to lodge a complaint regarding the staff at the Basingstoke store. The individual who claims to be the manager was extremely rude to us and made us wait for over 1 hour and 20 minutes. Despite expressing our dissatisfaction and refusing to pay, he continued to yell at us over the phone. He stated that there was no one else to escalate our concerns to besides him. His service and demeanor were unacceptable, and as a result, we will not be patronizing Herbies again. His behavior is tarnishing the reputation of your company."
