"Probably the WORST customer service I’ve had in London. A young, surly waiter took our orders without writing them down which I knew would mean a screw up and I was right. We had to wait a HALF HOUR for our food and I totally think they would have forgotten about mine (I just ordered a starter!! if I had not pressed another waiter on it. Our own waiter couldn’t care less. Yes, the food was tasty but not out of this world. Other tables that came AFTER us got their main meals before I did for my starter! No apologies whatsoever for the delayed meal. And what’s even worse, charging a 10% service charge. I had that removed and the waiter actually had the audacity to say that can’t be done. Oh yes it sure as heck can and I had that taken off. If these restauranters were decent people which they are not they would have comped my starter as well. I noticed the Arabic and Persian speaking people around us got their food very quickly. Blatant racism perhaps then? Shame on you Sadaf. You don’t deserve to be in business."
