"Sadly a disappointing experience. Service was extremely slow considering the area of the restaurant we were seated was maybe half full at most, so not a fully booked and busy evening. Took a long time for the waitress to take any orders, and food and drinks took even longer to arrive. Drink was delivered to the table with a hair in it. Took 10-15 minutes to get a replacement. We got seated right at the back away from any atmosphere, all we could hear was the kitchen repeatedly shouting for waitresses to take out orders. Table next to us was empty, and so the waitress kept using it as a place to stack up tons of dirty dishes rather than take back to the kitchen. Was here for a birthday, offered a celebratory dessert, it took 20+mins to arrive, and didn't come with a spoon which took asking another 2 waitresses for before it could be eaten. Bill was wrong and included food we hadn't ordered. Asked for that to be removed. Some food was delivered to the table cold, such as the fries. Didn’t ask for a replacement as we knew the rest of the meal would have been eaten before they’d been replaced given service so far. Service was poor and so we asked the automatic gratuity to be removed as we did not believe a £25-£30 additional payment reflected the experience we had. This was removed, but after this the waitress became extremely rude/cold towards us, throwing down our receipt and making us feel uncomfortable so we left promptly rather than go to the bar area for a further drink as planned. Wouldn’t recommend at all. A shame really as the person celebrating their birthday spent most of the journey home saying how disappointed they were in the experience. Wish I’d checked reviews earlier, as those posted most recently (on Design My Night) also echoed a similar sentiment of poor/slow service, and overpriced and underwhelming food."
