"Although the restaurant itself was very nice and we could not fault the attentive service of the waiting staff, the food was OK but not overly hot. We only had a main meal each plus drinks and shared a dessert. What annoyed us was, while we could do nothing but accept the 12.5% service charge on the bill, when we paid the bill by cash, we were not given any change which we felt was very cheeky. This was not just a few pennies it was nearly £7. If the change had been returned we may have chosen to leave a tip, however for it not to be returned left us feeling rather aggrieved. It should not be assumed that paying by cash means keep the change, especially when a service charge has already been added. Having only booked this restaurant for its location to the theatre we were going to, it definitely was not the best meal we had during our stay in London and the experience was the one we were the most disappointed with. I might add, the waiter who took the money from us was not one that had been serving us prior to this, he just happened to be passing our table."
Sfogliatelle
