"I booked Blue Mountain Yard on Saturday 7th May as a treat for mums birthday based on the fact that when visiting previously I had a wonderful experience, this was NOT the case this time around. We arrived about 10 minutes after the reserved time (couldn’t find parking), once seated we only took about 10minutes to decide on what we wanted to order. It was approximately 14:20. Our drinks came out very quickly. When it got to the 30 min mark of waiting we did begin to wonder why it was taking some time as the restaurant was nowhere near busy, in fact there were on about 6 tables being served. I did however notice there were only two servers and one girl on the bar, who started her break just after serving our drinks. I couldn’t tell how many kitchen staff there were. We got to about 50mins of waiting for our food when we noticed that one of the servers approached the table behind us to let them know that they were sorry that there was a delay as they were waiting on some food to still be cooked and they were offered a refund, bear in mind we arrived before this table and not one person thought it would be a good idea to let us know. After about and hour my mum at this point had, had enough and ask what the hold up was. It was only then we receive any type of acknowledgement or apology. We waited for another 10minutes and decided we were leaving, we asked for a refund, we were still charged for the drinks which I thought was ridiculous that they weren’t given as a good will gesture. I am disheartened to write this review as I am all about supporting black businesses but the service on this particular day was terrible. I didn’t notice the owner being in that day, he is usually so accommodating and provides a great service, which may have been the reason for such poor service."
