"So where do I begin.... I thought I 'd try this establishment again after having a good ish experience, this time As a take away. Please understand I live 2 roads away from this restaurant and waited an hour and 5 minutes for my food! Whilst on the phone to an incompetent manager the food was received and was STONE cold! The excuse was given to me from the manager that yes it is only 25 minutes late what is the big problem which I brought to his attention that it was NOT 25 minutes late as I was told 30 minutes remember 1hour 5minutes! I requested a full refund in which I was called by a senior manager who was at home. This coward of a man is rude, unknowledgeable, incompetent and disgusting and is very lucky he has not met me in person! Especially after hanging up on me because he didn 't like it when I made a fool of his solutions as they were totally a joke. He started the conversation by calling me a liar, suggesting I TEXT him my bank details for a refund to which I declined for obvious reason, he then proceeded to shout and try to be sarcastic! Biggest mistake to make and didn 't like it when I put him in his place. Then demanded I never order from him again and that I was wasting my time as his restaurant was the absolute best I the area! HAHAHA funny mate. After an hour of arguing and him contradicting his own points I made sure he understood that receiving my refund immediately was the best solution as I would take this further. I will be seeing him"
