"We had a party of eight and had to wait for a table. When our food arrived, most of us were satisfied, but two ladies ordered the steak sandwich. Unfortunately, it was served with a dry roll and a thick, tough piece of steak, while they were expecting thin slices. The sandwiches were taken back and could have been replaced, but they chose to eat something else instead and were not charged for it. It would have been better if the steak had been prepared well, but the situation was handled quickly and without much fuss."
