"Visited the Ark on the 6th of May to celebrate wife’s Birthdays We have been coming to the Ark for many many years, have always had excellent food and service. We arrived with our daughter husband and two young grandchildren, as a party of six. After we were sitting our daughter went out to her car, and came back with a birthday balloon for her mum, to put on the table, as most people do on a birthday. Ordered food and drinks, and was having a lovely night with family, especially with the grandchildren being with us. At the end of our meal, the waitress came out with a birthday cake in a box, and brought it to our table, when the waitress left I heard my daughter saying to my wife, that she had been informed by the waitress that, if the cake is cut and we were to eat it, there would be a charge of £12 !!! Once I heard this, I was so annoyed, as I said previously, myself and my wife have been coming to the Ark for many many years, and you have the audacity to want to charge £12. Also knowing that it was my wife’s birthday which the staff could see there was a birthday celebration, the staff never even played happy birthday through your speakers, which normally happens when I have been in the Ark. I showed out to the waitress to bring over the bill , which happened to be £241. I then said to the waitress that I am so annoyed that the Ark wanted to charge £12 to cut and eat the cake which my daughter had bought herself, and that I was so disgusted with the Ark, after just spending £241 , and being a loyal customer, and spending a lot of money in this restaurant over the years that I would never return again. The waitress said she was sorry to hear that, and that I should call the manager. The next day Sunday 7th of May I phoned the Ark, a young lady answered the phone, I asked to speak to the manager, she asked me what it was about which I explained, she said that the manager was away on holiday, and would I like to speak to the owner as he was there, I said yes I would like to, I waited on the phone, but after a short while the young lady said that he was in a meeting, which I replied, is that because I want to speak to him, she apologised and said she would get someone to call me back, this never happened. Obviously you certainly don’t care, about customer loyalty otherwise you would have contacted me the same day. Just to clarify This is about principle, and I will never return to your restaurant again. Glenn."
