Pizza • Coffee • Breakfast • Vegetarian
"I ordered two take away coffees when there was no line, some people in the cafe but not obviously busy and two memebers if staff behind the counter. They were both very passive, not friendly and it seemed like I was a nuisance rather than a customer. When I went to pay I put my card into the machine and the man walked off to have a chat with his colleague which is fine but it was a significant amount of time of me waiting there in the middle of the transaction without the staff member even saying “I’ll be one second”. I know these seem like minor things but customers want to feel comfortable and I certainly didn’t awkwardly standing there for quite a while and feeling like a bother."
Vegan • Lunch • Coffee • Breakfast
"Small Batch charges extra for non-dairy milks, a lot extra. When I emailed them to ask them to stop discriminating against their vegan and lactose intolerant customers they said they spend lots more on alternative milk than dairy milk. They buy one of the most expensive soy milks available and refuse of have an additional good quality but cheaper one (there are many). I don't think this should matter as they already make a large profit on coffee and I asked them to send me over the different prices so I can work out if the extra charge just covers the additional cost of the alternative milks or is ripping us off as I suspect. They will not provide this price comparison. Please avoid as they like to rip off customers, especially the vegan ones."
