"We used to go to Whittaker's every weekend when visiting Brentwood,and used to recommend it ,it was always expensive,but it was good food and good service,but for the last few months it is going down hill fast! As soon as you go in now ,and...eventually noticed,we are told it will be ,or minutes wait for food,at this point many customers leave. This has happened every time we visit,so we ordered coffee,when we would have ordered food for four people,well we waited,and waited, for a coffee ,after twenty minutes I went up to the kitchen,and was told it's coming,where from Brazil!!!!!! And then nothing! Caught a waitresses eye and asked again,then we got it,and then told if we were not eating could we be quicker as there were people waiting!!!!! Anyone sitting down was told it was a long wait,so most left! That's money walking out the door! And they didn't seem to care! We discovered the reason for this terrible service,a buy came in with a massive deliveroo bag and left after ten minutes with a massive bag of food, they are now doing delivery and making the deliveroo a priority !!!!! They might think they are making a good living out of this,but the people actually there are money too! And paying extra for the privelidge of eating in. It cost more to eat i than take out! And the last time we were there,they lost our custom,so that was four,we saw another three leave,a other group of four,a couple,and that's customers ,and the as thing was no one from Whittaker's asked the people why they were going,or attempt to sort the problem out. We were sitting by the door and as it opened other customers were calling out don't bother again no staff were Interested. This cafe is packed in , more and more tables,with no room to get up or down from your table without backing Into other people,and nearly sitting on their laps. Not going back ,now they are doing deliveroo, actual customers who want to eat,are getting a very poor service. They have lost our custom for good,"
