"I had a shockingly bad experience at Mud today and have serious concerns about the customer service. I have visited several times previously with no issues. The food was good as usual however we were asked what our order was three times, a drink for another customer was spilled on our table and we had to ask for items such as cutlery. The coffee was also poor quality. What turns this into a terrible experience was the response of servers to another customer complaining at the counter about the quality of the coffee. The server escalated the argument and threatened violence towards the customer right in front of us and other tables, even though the customer was perfectly within his rights to complain. This created an unwelcome and frankly unsafe environment, so we felt we had no choice to finish our food, pay and leave as soon as possible. Upon our table requesting feedback for the manager, we were told that no manager was available on site, and the other server doubled down on his comments about the customer, stating he was being unreasonable. This attitude contributed to an unsafe experience, as myself and other customers did not feel valued, welcome or even safe. The servers continue to swear and comment angrily about the incident after the customer had left. I appreciate this was a fairly busy period of service but violent threats towards customers, whatever the reason, is never acceptable and needless to say I will never visit Mud again. I would expect to receive reassurance that training is in place to deal with this kind of incident in the future and will be following up by email."
