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YO! Sushi Chelmsford

YO! Sushi Chelmsford

➤ 9-10 High Street Chelmsford, Essex CM1 1BE, London, United Kingdom

Beer • Wine • Sushi • Japanese


"I was appalled about the quality of the service from the moment I arrived at the moment when I left what was when I arrived, I was not asked if I wanted a drink, and I was not asked about the whole meal. the waitress should have seen on the table that we only had water and asked if we wanted a drink. then we ordered our first round hot food. I pressed the help button and after waiting for a good minute for the waitress finally arrived. I felt it was too long. at this point in the evening there were three complete tables throughout the restaurant, so I thought the time we had to wait was bad. then the food began to come, but it didn't come quite. a few dishes came and then a few more and a few more afterwards. that meant that we didn't all eat together, we all ate at different times. I had ordered two dishes to eat at the same time and they did not arrive at the same time. very disappointing. the third order of hot food was beyond a sweat. it was clear that one of the two waitresses didn't feel very comfortable (I heard one of the chiefs to bring them home). she was our waitress. So we ordered the third round hot food. minutes later, we hadn't had our food yet. in this time the cook spoke with the sick waitress. then I pressed the help button and I explained that we had ordered something to eat and waited a long time. then I look at the waitress and the cook and it was absolutely clear that the order did not go through so that it was only then that the food started to cook. the waitress who took the order explained that there were many problems and it was sorry for her. as a customer who paid for a meal, I did not care about the problems, I still expected a good service and my food to turn. overall I thought the service was absolutely terrible. I will not visit this restaurant again and I will not recommend the restaurant to everyone."

Kouzu

Kouzu

➤ 21 Grosvenor Gardens,, Newham, United Kingdom

Sushi • Steak • Drinks • Japanese


"My family of five dined at Kouzu while on vacation. Each of us felt a very strange vibe at Kouzu. We were seated in a corner of the first level by a woman who then took our drink orders. There was only one or two other tables filled. My son ordered a soda—a coke. She said they didn’t serve any soda in the restaurant. Really? So he instead ordered a water. She proceeded to bring a large bottle of water that she opened in front of us. I asked what it was—that he wanted just a tap water in place of the soda they didn’t carry. The server then left the table. Another gentlemen came around and sort of took over. I asked him why they didn’t carry any other drinks except water—he said oh we have lemonade coke, Diet Coke etc. The next strange thing was the menu. They gave us ample time with the menu and when they came to take our order I asked what a certain thing was—he said oh that’s a priz five menu that’s different! This menu has never been passed out to us. This was a sushi restaurant and what is nice—and needed quite honestly—is a rundown of each item as it’s placed on the table, as the majority of us ordered a la carte. This didn’t happen. I will say the food itself was delicious, however, the strange vibe we got coupled with the sizable price tag would deter me from patronizing this restaurant again if given the chance."

Blue Orchid Thai

Blue Orchid Thai

➤ 27 Shakespeare Road, MK40 2ED, Bedford, United Kingdom

Cafés • Pizza • Asiatic • Mexican


"To put the scenario in context……..we have just returned from travelling overseas for my husbands 70th birthday holiday and I had promised him a Thai meal Thai food is a favourite of ours) when we returned…so I booked The Blue Orchid at the Verve hotel. We arrived and the place was absolutely empty. We were shown to the only table which had menus on it. We knew what we wanted as we had looked at the menu online earlier in the day. We ordered Set Menu A and two diet cokes and some prawn crackers. The starters arrived and after eating a few bits of battered vegetables, I managed to get the attention of the waitress and asked to see the menu again so we knew what we were eating, because I was pretty certain it said satay chicken and tiger prawns. The menu came back and I asked what we had been served because it had no resemblance to the menu description. The waitress apologised and said she had thought we had said Set Menu B …we said categorically not we had clearly said A. The waitress went to get her senior and we repeated the problem. The senior member of staff assured us we would get Set A main courses. The original waitress apologised again and I pointed out that menu A&B had the same starters and she said that the chef had misheard her and cooked menu D starters which were all vegetarian. She then asked which of the A starters we would still like. We agreed we’d like the tiger prawns and chicken satay served with the main course. Some time later the main course was delivered by the original waitress and her senior. I asked her senior where the main course tiger prawns were and what was the food on the table because once again it resembled nothing like what we had ordered. She said she would go and ask the chef and off she went. We divided the rice in half and ate the starter prawns and satay which were cold…at which point the other waitress disappeared….we waited a while for someone to return and then we started eating the duck and chicken. After a while I called out was someone going to come and talk to us about the food. The senior waitress and the original waitress returned and said they would make an adjustment to the bill. I said that wasn’t acceptable as we had deliberately chosen that menu to eat prawns and because it had no chilli. I asked to speak to the manager. When he arrived he went into a tirade saying he wouldn’t have his staff shouted at or spoken to the way we had spoken to them….we had been in normal voice and very polite, considering they had completely ruined my husbands birthday meal. The manager was shouting at us “did we want the meal removed and set meal A cooked for us yes or no “ he kept repeating “yes or no”. My husband, a quiet man, told him we wanted him to listen to our complaint and explain why we had been assured we would get Menu A after the starter mixup and we were still not served what we had ordered. The manager didn’t reply he constantly interrupted and spoke over us and I told him at least twice to stop being so rude to us both…he still kept shouting “Do you want this replaced with menu A, yes or no” We finally said no. I said, I no longer wanted to eat as I was very upset and I apologised to my husband for his disastrous 70th birthday meal. The manager said we needn’t pay for the meal….as if that made it OK. He then stormed off. I put £10 on the table to pay for our drinks and the prawn crackers which were the only thing we had which we had actually ordered. The waitress said we didn’t need to. But I left it there. As we went past reception I waited for the manager to finish booking 3 people in and told him I had left £10 to pay for the drinks and crackers, and that his behaviour was an absolute disgrace. We were absolutely amazed at this shameful behaviour of the manager. The waitresses had had polite and civil conversation and we had been polite in return..if telling someone that it was unacceptable to continuously serve food completely different from what has been ordered is being rude, I wonder how one can convey the situation to the staff…neither me or my husband shouted or raised our voices but the manager didn’t even ask us what the problem was he just steamed into us…..this establishment doesn’t deserve to be in business if this is how it’s managed…it’s no wonder it was completely empty in its restaurant. I can honestly say we will never be going again neither will any of our family or friends."