Cafés • Store • Mexican • Fast Food
"I ordered ice cream for me and a co-worker through door dash. We both chose the banana foster and indicated what kind of ice cream we wanted and what topping. My co-worker asked for vanilla soft serve and I specifically wrote chocolate soft serve and put that if it was not available to call me. I received a call a little after I placed the order to be told they didn't have banana fosters (even though it is on their menu) and that they would put everything into a large cup instead. They also said they didn't have caramel which my co-worker wanted. We asked her if we would at least get the bananas since we couldn't get what we ordered (the order came out to about $26.00 with the tax and delivery charge and tip). She informed us that they didn't have bananas either. My co-worker asked about butterscotch which again they said they didn't have. My co-worker agreed to peanut butter and hot fudge instead. Our ice creams were delivered and they were both made with vanilla ice cream and they never put the whip cream or the Bordeaux cherries that I ordered on it either (I don't eat vanilla ice cream). Obviously they never bothered to read what I wrote. I called them and told them that they did not send me what I ordered. They said to have the door dasher return it and they will make me a new one. I told them I would have to pay the delivery charge and order it again on door dash. Even though they offered to pay the delivery charge I was not going to place another order. It's bad enough that they were offering something on Door Dash that they didn't have and didn't have 1/2 the things we asked for, but they could have at least got my order right. I ate the strawberries that were in it and threw out the rest of the ice cream because I do not eat vanilla ice cream. If I could give them negative stars I would. I will never order from them again."
