"I want to start by saying that we have ordered takeaways from Mama Thai for over 4 years now. We used to live nearby and, despite sometimes inconsistent quality of food, we continued to order from them even after we moved further out. We've noticed over the years that the customer service has got increasingly worse. There is a sense of complete disinterest whenever they get an order wrong/it takes twice the time promised etc. Once, when I had to go all the way back and tell them one of the dishes was wrong, the manager (who I believe most of these issues stem from) when prompted, compensated me with 20p (no joke). On a recent order, one of the dishes didn't turn up, and when we rang to ask if they could sort this they palmed off any responsibility, and told us to sort it out with the delivery company, even though it was very clearly their mistake. Not only this, but the food on many occasions has become increasingly sub standard. After 4 years of loyal service, we are sad to write this review but feel others should at least be aware of how poor this place has become. We will no longer be ordering from Mama Thai."
Steamed Dumpling
