"Just wanted to write this review so that others may consider alternative venue when they are faced with the choice at a very difficult and sad time. This hotel gets plenty of business from nearby funeral directors I assume because of is location but they are uncompassionate, unprofessional and unconcerned about your experience. When we arrived after leaving the funeral directors to book the reception I stood waiting for a period of time to be attended to. Eventually an employee on his break went through and got a staff member. She had me stand at the reception, recite details showing no empathy for our situation, when booking my father in laws at the Seamill Hydro we were sat away from the reception and treated in a caring way. When we arrived at the time booked after the funeral we stood at the reception for a period of time before being shown through. No offer of condolences offered. As for the drinks on arrival, we waited a good 10 minutes before any orders taken missing out 4 guests. Eventually food came out slowly. We were given one coffee/tea and the staff left. We tried to find staff to see if we could have more coffee and order more drinks but staff found not be found. I had over estimated the number of people who attended but even though we paid for food for more people my guests were not offered anymore sandwiches, sausage rolls etc. When settling the bill I was of course charged for the food/drinks that never appeared and was not asked if everything was ok. A basic courtesies in the hospitality business. Please consider alternatives before booking here, it is easy money for them and they do not care n anyway about the customer. I contacted the Lynnhurst Hotel 3 days ago and unsurprisingly they have not responded."
