"One star is one too many. I got gifted a voucher for afternoon tea for two, so me and my mother chose to go. The previous time we attempted to go to this restaurant, we travelled to this store specifically for the afternoon tea, and...got turned away due to there not being enough staff members. We arrived today and immediately got told we would have to wait a long time for food, even though there were only about tables seated. Our tea and coffee arrived, I got asked if I wanted sugar, I said yes, and it never arrived. In the end I went up and got this myself. After minutes of waiting, our afternoon tea came. There were no labels on any of the menu or food, we didn’t get asked if there were any allergies or what sandwiches we would like. Our scones came with marmalade and butter, with no jam or cream. We had to ask again for this. The staff were very slow, and quite rude at times. The scones were very hard, and the food overall wasn’t very pleasant. My mum also got given dirty cutlery. Whilst being seated, tables from around us actually stood up and left the restaurant, due to this awful service. Whilst being sat, when everyone left there were only tables left, and at this point they actually decided to shut the kitchen. I was very disappointed by the experience we have had, as this was a present gifted to us which we had been looking forward to, it was definately not worth nearly Avoid at all costs."
