"Appalling service the worst I’ve received in years. Ordered at 7:45, meant to arrive in 40 mins. Email says it will arrive at 8:50. Call the restaurant at 9, they say it left the restaurant will be there in ten minutes. Nothing. Call again at 9:20, “food should be there in 1 minute”, I ask why he said otherwise earlier and he hangs up on me. Call back at 9:32, can hear him in the background asking if the food has left, “food left ten minutes ago”, gives me the excuse of the driver being a third party so they don’t know what happens after the food leaves very rude tone. I ask him to call the driver, he says he will call me back. He doesn’t. Call at 9:45 and ask where it is, he sighs, obviously having hoped it would show up without him having to do anything “it’s not there yet?”. I ask him to cancel the order and refund me and he says he needs to contact the driving service to try to get me a refund but that he doesn’t know if it will work. This driving service was the order option direct through their website. He says he will contact me after he’s called them tonight. 10:22, call again after I hadn’t heard back and apparently the person I spoke to left and won’t be back till tomorrow. Apparently will call me tomorrow with information about a refund, but I don’t have much faith."
