"Probably the worst customer service I’ve ever had, we ordered a takeaway from here on New Year’s Eve to which we expected a delay so we ordered the takeaway at roughly o’clock expecting maybe a delivery due to mass orders on New Year’s...Eve. To our surprise Uber eats gave us the notification that the expected delivery would be roughly so we waited till then and it didn’t arrive, so we checked the app and it then said they are busier than usual so it may be which was fine as they updated us. Got round to still no food or update so I tried to phone them on the provide number (which is the same number on every source of social media, website, tripadvisor etc) but no answer straight to user busy so I phoned again, and again, and again and then more times (I wish I was joking) before giving up. On Uber Eats it gives you the option to say your food is late so we clicked that and it instantly updated to so we waited and at we had no phone and no answer. We requested money back on the app and they instantly sent a text saying sorry for the delay here’s which fair enough they gave us money back but in reality it’s a an hour they were late which were ideal considering the amount we spent on the takeaway. We were about to go McDonald’s and give up but at our takeaway surprisingly showed up.. Moral of the story If you want a good Indian dinner I’d suggest walking to India and bringing it back before ordering from here. Driver was nice as pie though."
